Customer care wont do it and there is not an option while logged into the site. The charge came to 18.99, and subsequently a shipping charge was 6.34 or something like that. We detect that you are visiting from France. Free shipping on all orders for a limited time. This warranty is exclusive and is in lieu of all other warranties expressed or implied, including, but not limited to warranties for fitness, for use or merchantability. Never have I experienced such incompetence and outright BS. Smart Watering, Sprinkler & Drip Systems | Orbit Irrigation they approved warranty claim but charged for shipping, agent said it was a glitch in their system so would reverse my shipping payment but turned out they cancelled warranty order! Orbit works with national, state and local agencies who are committed to ensuring every property in their purview is leveraging smart water management. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It distributes over 2,000 products to 40 countries on five continents. Anyone can write a Trustpilot review. How does the gift card/promo code process work? How to contact our Customer Care team - Orbit Community Orbit Product Numbers are usually five digits (21004), sometimes appended by a letter, like 62061Z. This page was last edited on 8 September 2022, at 05:02. The control panel would not pair so I initiated the warranty process three weeks ago. Awful in every regard. BBB Business Profiles generally cover a three-year reporting period. Why bother to write a review when it has been said so well by so many? User does not have to select a country if they click this link. Its always helpful to go ahead and use our Product Number LookUp and confirm youve got the right number. B-hyve is available on all major smart devices, in addition to being compatible with the world's most respected automated irrigation systems. iPad. Welcome to Smart Water Management B-hyve technology helps you make watering decisions based on the ecological needs of your yard while giving you the freedom to control watering from anywhere with your smartphone. Have used them for read more, John L. said: Amazing service, I was shocked at the attention to detail and also the read more, L M. said: This is an update to the review I posted yesterday. How BBB Processes Complaints and Reviews. And CR said they could not reimburse shipping until the product was shipped.Fast forward to 6/9/23, and the product has not shipped yet.Now fast forward to the Melamor products. They were about 100 each and absolutely useless. The company grew and developed a proprietary line of irrigation products. Here's a list of social media . There is NO customer service - just an endless series of emails and SMS promises that someone will get back to you or a phone confirmation that the warranty replacement has been made..yeah right for 6 months now I have been confirmed in writing a replacement - never came. Before you begin, you will need to know your product number. Please refer to this list of international partners for warranty requests in other countries. in 2 reviews Orbit Irrigation Reviews | Read Customer Service Reviews of orbitonline.com Item Orbit 58910 hose timer, warranty 3-5 years, purchased July 2022, failed to program. This is a multi-location business. Well guide you through the process. BBB reports on known marketplace practices. What is Orbit Irrigation's phone number? Do not buy any Orbit product ever, is my advice. Join our email list to get lawn & garden tips, exclusive offers, and more! Orbit reserves the right to inspect the defective part prior to replacement. Took over 3 hours to rectify the problem. Liability under this warranty is limited to the replacement or repair of defective parts. Even though, clearly, I bought it in the UK and it was shipped to us here so therefore it is sold in the UK! However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We purchased two, 3 outlet timers from Amazon - we didnt realise that it was coming from Amazon US at the time but they were still delivered in a timely manner so didnt think too much of it. Track Order Status Track Order Download OrbitAssist to troubleshoot WiFi issues: Apple App Store or Google Play Store. BBB Business Profiles may not be reproduced for sales or promotional purposes. Orbit Irrigation contact information? Knoji That's how to get your money's worth. I believe products are only as good as customer support. Orbit Product Numbers are usually five digits (21004), sometimes appended by a letter, like 62061Z. Knoji is a social discussion platform that's 100% free to use. If you are in the UK, I would not dream of buying anything from Orbit, you will have absolutely no comeback should anything be amiss with your product. Use the B-hyve lineup to monitor and control your watering. Become a verified brand rep for Orbit Irrigation and amplify your brand's voice on Knoji. Tried to cancel an order before it shipped and cannot. Nothing received. Smart Watering, Irrigation & Sprinkler Systems - OrbitOnline Smart Water Control. Called back numerous times but no success and continued their run around! Choose from our wide variety of products, from humane wildlife deterrents to leaf scoops that make cleaning up leaves a breeze. But the reset button doesn't work.I called several times, they'll call me back. I can personally come to pick up the goods if the shipping logistics are not working, but I need progress on why the order has sat in a "confirmed" state for over 2 weeks with no progress, and I need progress to start being visible. I called for customer support 5 times and automated voice said they would call back. Orbit also makes low volume and micro irrigation products that focus on conserving water. Your code will only be valid for one transaction. You can contact through their social media pages. How does the gift card/promo code process work? Received no response. I was disconnected from customer service twice and on the third try I got someone who was so condescending and rude that I would have hung up if I had not spent almost an hour trying to resolve the problem with my irrigation controller. Please help the community by sharing any additional tips for contacting here in the comments. Orbit Irrigation Products, Inc, located in Salt Lake City, UT, United States, is a manufacturer and supplier of irrigation products for residential and commercial markets and has been in business since 1986. At Orbit we strive to ensure that every customer has the best possible experience with our smart products. Subscribe to get lawn & garden tips, growing guides, exclusive offers and more! Please refer to this list of international partners for warranty requests in other countries. Please begin by refreshing the page to see if your location populates the Near field. Privacy Policy. The product lasted one year then died. Stupid engineering and stupider fulfillment. Orbit Irrigation Products, LLC | Better Business Bureau Profile This customer service totally stinks. Orbit Irrigation Products LLC., (hereinafter "Orbit") warrants to its customers that its products will be free from defects in material and workmanship for a period of one year from the date of purchase, unless otherwise stated on the product packaging (proof of purchase required). No agent or representative has authority to waive or alter this warranty in any way. Do you have experience with this? Vote with your dollars and do not use Orbit anymore. Orbit Irrigation Products provides products in five irrigation categories: This United States manufacturing companyrelated article is a stub. Who do I contact if I live outside of the United States and Canada? ORBIT IRRIGATION PRODUCTS - 71 Reviews - Yelp That was a couple of weeks ago, but the order status remains "Unfulfilled". Tried in vain to establish contact with "Customer Care" via any/all of the provided options. Trying to cancel a order that hasn't shipped yet HAS BEEN A NIGHTMARE! I was originally promised 1-3 days for delivery, but then on day 5 I was told that since it's a larger order it will take 1-2 weeks. Your Recent Order See More How to Place an Order How to Receive Tax Exemption on Orders How to Apply a Promotion Code Store FAQ Follow to get Orbit Irrigation's best codes & discounts. Orbit Product Numbers are usually five digits (21004), sometimes appended by a letter, like 62061Z Who do I contact if I live outside of the United States and Canada? You can submit a request for warranty replacement here. B-Hyve Products. Find another company to deal with. International Association of Better Business Bureaus. Called customer service. Believe the company is scamming money. Orbit Irrigation Products, Inc, located in Salt Lake City, UT, United States, is a manufacturer and supplier of irrigation products for residential and commercial markets and has been in business since 1986. "Husqvarna Group to acquire Orbit Irrigation in the U.S., creating the global market leader in residential watering", "Platinum Equity To Sell Orbit Irrigation To Husqvarna Group", https://en.wikipedia.org/w/index.php?title=Orbit_Irrigation_Products&oldid=1109134779, United States manufacturing company stubs, Creative Commons Attribution-ShareAlike License 4.0, Underground irrigation is provided by the. Outdoor Solutions - OrbitOnline Requested refund on three occasions. Folks, buy professional-grade products at a real irrigation supply store where the pros shop. (801) 299-5555 1/5 Average of 17 Customer Reviews Customer Complaints 70 complaints closed in last 3 years 38 complaints closed in last 12 months Read Complaints File a Complaint BBB Rating &. All useless and no support! It's always helpful to go ahead and use our Product Number LookUp and confirm you've got the right number. Where can I find Orbit Irrigation's contact information? I want actual progress on my $1000+ worth of goods being shipped. Customer service doesnt answer questions, it asks them AND rejects your answer if it doesnt conform to their expectation. Contacted orbit through their website on the EU warranty - two emails later and no response. I have been a landscape professional (maintenance, licensed contractor, registered landscape architect, author, educator) for 52 years. Orbit US dont want to know. Orbit Irrigation Products, LLC Company Profile - Dun & Bradstreet Here are 8 tips for writing great reviews. All you have to do is dispute the charge and when it comes to why, state a reason. Does Orbit Irrigation support live chat? Enter the code in the discount code box on the cart page. Have contacted Orbit on six occasions, no call back, no response. Got kicked off three times. Companies can ask for reviews via automatic invitations. Garden Enforcer Motion Sensor Sprinkler. They finally replied, cancelled and refunded me, but shorted me 27 cents!They had my money for three weeks, would not give me any support and finally they stole 27 cents. If your warranty request is resolved via a gift card or promo code, you will be able to use the code to purchase the same or similar product on the Orbit Store. Language links are at the top of the page across from the title. This site is protected by reCAPTCHA and the Google. If your browser doesn't ask your location and your city still doesn't appear, try these steps: Please enter something you would like to search for. I emailed, tried their support site. OrbitAssist on the App Store What a sad joke. Make sure you click Allow or Grant Permission if your browser asks for your location. Customer service was just as crappy then as now and I had to build my own four hose bib manifold out of pipe. Warranty - OrbitOnline Ordered two faucet zone controllers. Chat is a bot. Absolutely disgraceful. I could only communicate via text, no online support, the call back option becomes text. We also ensure all reviews are published without moderation. 1 review CA 4 days ago terrible customer service terrible customer service! 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Filled out a warranty and they gave me a code to use for the product so I would not be charged. Contact - Orbit Irrigation Canada For the BBB EU Privacy Shield independent dispute resolution program, please click here. The company's brands include SunMate, Arizona Mist, DripMaster, and WaterMaster. Shop B-Hyve Learn More. (Optional) Include a photo to illustrate your review of Orbit Irrigation's contact information. Smart Irrigation Timers | Orbit - OrbitOnline At the top of your Chrome or Firefox window, near the web address, click the green lock. terrible customer service! With just a few taps of your screen, Orbit Assist completes the . When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Try contacting customer service team on their social pages via direct messaging or by using comments or mentions. We use dedicated people and clever technology to safeguard our platform. All gaskets etc appeared in the correct place. The official online store for OrbitOnline selling the complete line of genuine OrbitOnline sprinklers, timers, valves, drip, nozzles, accessories and replacement parts. Do they have a contact us page? If you're still having trouble, please consult your browser's help page, or choose a city and state/province from the type ahead dropdown choices. Then there is the famous "Amazon gift card" for a replacement - nothing. Called Customer service because controller is not working properly.You have no option but to request call back, which they state will be in 30-60 minutes.Recieved text that call back world be 60-90 minutes.Recieved call 2 days later, which was useless because I was at work.Tried again today - Saturday - 2 hours and still waiting. Please refer to this list of international partners for warranty requests in other countries. Your code will only be valid for one transaction. As a matter of policy, BBB does not endorse any product, service or business. BBB is here to help. Absolute zero response, which raise the alarm that this site is probably a scam and not legit? I have nursed my Hyve system along for eight months, with poor results. 3/8 In. I bought a B-hyve irrigation controller that was defective.Instead of a refund, I was given a coupon and had to buy on their website.I purchased another with the coupon and shipping was supposed to be within 3 days, still no controller after 8 days and was told it will ship soon.Unfortunately, I bought an Orbit on sale instead of a quality controller.Never again.Now another week wait! An unweildy product at best, and customer support is robonightmare. An agent would answer and say they knew the product but never responded back again. Claim your profile to access Trustpilots free business tools and connect with customers. Well Done ! Please select the region that you would like to explore today. They don't. Orbit Product Numbers are usually five digits (21004), sometimes appended by a letter, like 62061Z. It is that simple. That's all fine and dandy, but it is now ~2.5 weeks and the only updates I get (from the site receipt and customer care) is that "there are no updates". [1] 845 Overland St North Salt Lake, UT 84054-2123, Customer Reviews are not used in the calculation of BBB Rating. If you dont know it, no worries,click here to lookup your product number. Same complaint as others. Products can be found in . [2], In the 1950s, Max Ericksen founded a sprinkler and plumbing products distribution company. Please click on the country abbreviation in the search box below to change to a different country location. Information provided by various external sources. Today, Orbit is a leading retail brand for irrigation and watering products.[3]. It distributes over 2,000 products to 40 countries on five continents . Abysmal customer service given by obviously non-technical people reading off a computer screen. Tried twice and very poor customer service both times. Went to use the timers and they both leaked horrendously from both above and below the tap connection. It goes against our guidelines to offer incentives for reviews. How can I chat live with a Orbit Irrigation customer support rep? Find out how we combat fake reviews. It cost me 27 cents for all that effort and no product, no support. . Warranty Request - Orbit Irrigation Canada Let us know the issue and our team will review and address it. I GIVE UP Orbit Irrigation's contact information availability. 2023 Trustpilot, Inc. All rights reserved. Apparently most people agree they have no support and no conscious. I had a defective hose timer & they did not hesitate in replacing the unit. Are you kidding me? BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Free shipping on all orders for a limited time. That's all you need. We are happy to help you with completing your warranty request. Orbit was acquired by Husqvarna Group in December 2021. x 20 Ft. Tan Precut Nylon Mist Tubing. The professional, or commercial, line of Orbit products are under the name Hydro-Rain. EU warranty people did contact us, only to say that they would not uphold the warranty as that particular product is not sold as standard in the UK. $6.59. I would never buy an Orbit product but the controller came with the house I bought and I have been living with it. Orbit Irrigation Products - Wikipedia
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