holland america customer service complaints

Need help planning? Ivan and Holil were the two men that cleaned and stocked our stateroom, they were friendly, always smiling and did a great job. All sailings with various lines have pros and cons, but oftentimes, I find that the most satisfied cruisers are those that remain positive in respect to issues that might arise onboard. I have make many calls and sent many emails with very little response **************** is non responsive vague and very elusive. I believe HAL should have honoured what the consultant said. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Copyright 19952023 The Independent Traveler, Inc. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Why would HA leave this company to be responsible for this credit, and hold them hostage? Click here to reload the page in order to enable certain features. I cannot see myself booking another cruise with HAL unless I get everything in writing before I pay for the cruise. Can I get my 173,116 Chase Ultimate Rewards points refunded? We were going an ******* cruise and were denied boarding in Vancouver ******. Thank you. Holland America Line Customer Support Rated Extremely Low, Click here to get notifications about new complaints of Holland America Line. However a couple of days later he got in touch to say that he had made a mistake and was "not aware" of the criteria in these situations and that the two cruises had to be in the same "cancellation window", which they weren't, and therefore I could only swap one of the cancelled cruises. Fortunately our big box TA went to bat for us and made us whole. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information. Holland America Customer Service Representative Reviews I have been on the phone for over an hour to get the address to our hotel upon arrival no one can provide this information. It was a cruise/land/rail experience. Make sure you click Allow or Grant Permission if your browser asks for your location. We have been working with Holland America since beginning of September 2022 in regards to the cruise portion of our trip that was canceled due to Covid. Call Chat Availability Call & Chat Availability This feature is only available in English and staffed for US & Canada guests. Gorgeous views and family made this cruise!! Will not be recommending them to anyone let alone travelling with them again. An abominable check in process. Benefits. It's been over a month and we are still trying to receive credit for excursions that were cancelled due to weather conditions in Alaska. There is NO ONE at HA willing to help me. Here's how to avoid mice in your Airbnb or Vrbo rental. As a consequence they made me quarantine with someone who was a known positive. IMHO, since a HAL representative gave you incorrect information, I think you should phone and (if necessary) email and request that a manager find and listen to the phone call in which you were given incorrect information from that HAL representative. One was DH's hip. It has a fleet of 14 ships and offers approximately 500 sailings a year visiting all seven continents. Their website is difficult to navigate and their customer service is simply non-existent. Complaints Contacts Holland America Line phone numbers +1 888 425 1329 20 21 Customer Service +1 800 599 8256 15 9 25% Guest Relations More phone numbers Holland America Line website www.hollandamerica.com What are Holland America Line's email addresses? I was booked for a European cruise in July 2022. I purchased a HA cruise via Prestige, and everything was just fine. BBB Business Profiles may not be reproduced for sales or promotional purposes. Desired outcome: You might be a dishonest customer if Amazon does this to you, Warning! Both our husbands played in the casino. #1 Posted September 20, 2022 (edited) We have some lingering issues to resolve with Holland America and have been trying very hard to get responses from HAL via email or phone. Holland America wants $40 in postage just sent it to her home in Eugene, Oregon or $35 to send it to my home in San Diego the cruise ship home is in San Diego, I could very easily go and pick up the hat. Verified review. After the time passed and still did not receive anything I called the Guest Relations Dept. I was told in no uncertain terms that the $'s would be posted that night to my credit card on file. Reservation Agent. There was a major discrepancy between the $128 I was told was charged to my card and what was sent over to Prestige. 12 weeks and still not received a refund that I was promised. Further, my wife and I have cruised HAL ourselves, and we have a very positive regard for HAL). Anyone can write a Trustpilot review. Cruise Line Contact Information: Address, Phone Number and Email They refunded ** the "Cruise Credits" which enabled ** to take the cruise at a later date with the understanding our out of pocket expenses would be reimbursed within **** weeks. Been on 10+ cruises.Yes they are definitely limited on entertainment but I was cruising for some rest and peace and quiet. We were told by the onboard ** agent that the Bonus Have It All package could be removed by our travel agent without penalty if we wanted to.After arriving home, we called our agent to remove the Have It All package from our booking. When I first went back to Holland a very nice Rep said yes Holland had to handle first and we were also entitled for daily meal allowances during our quarantine period, even though we chose to go home and quarantine there it would not make any difference on the meal per diem. Mariner ID [protected] You will be able to leave a comment after signing in. i asked for the have it all money back as we had only enjoyed 1 day of the cruise but they declined. The question is: are you deliberately stupid or arrogant that you cannot reply to a simply issue. Contact Us Need Help Planning Your Cruise Vacation? I asked if she could talk to anyone, her boss or someone but seemed like the offer expired and nothing she can do about it. I am very frustrated with HA, so I have decided to write this review. She is also the chief executive leading the shared professional services division supporting these cruise lines in addition to . Submit a complaint and get your issue resolved. 450 Third Avenue WestSeattle, WA 98119https://www.hollandamerica.com/en_US.html, Main: (206) 281-3535Toll Free: (800) 599-8256, General fax number: (206) 281-7110 We called and were told told we would receive a refund from Holland. It is all in your booking confirmation under IMPORTANT NOTICES. 262 total complaints in the last 3 years. This complaint was posted by a verified customer. Coworkers. Luckily I called down to ask and they said NO. I even called again in ******* on the 8th as we were transferring and left a message but didn't get a call back until the 9th. Today our cruise would start in Civitavecchia but we did not go and will loose the funds. The price included a refundable Have It All Early Booking Bonus purchased at an additional cost of $1,750/person. High end credit cards have generous insurance built into the yearly fee. We did file a complaint with Holland America and Effy Jewelry. Booking Ref XXGDGH It is now May 1st 2023 and we have received no reimbursement. See if your credit card will refund for a medical cancelation. Holland America Line Reviews | Read Customer Service Reviews of Guest services didn't blink an eye when i reported it. It would take me a minimum of five tries, every time, to successfully log in. Claim your profile to access Trustpilots free business tools and connect with customers. Just wondered if any of you has had any dealings with Holland America's customer service office in Seattle, or tried to make a complaint. Reset. NOT HAPPY! Assisting Agent: Angeline SAFETY NOTICE: ComplaintsBoard has analyzed Holland America Line and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 91%. Does HAL actually have a customer/guest relations department or is that post just a black hole? She called JetBlue, but airline scammers answered. 19952023, The Independent Traveler, Inc. Holland America Cruises Reviews - 1497 Reviews - AffordableTours.com Never again a booking at HAL, that is for sure. Sailed on the brand new Rotterdam. To write a complaint about Holland America Line and get an answer from the officials of Holland America Line, Complaintsboard.com's objective complaint writing and answer providing system can be used. My husband and I just returned from an Alaskan cruise with Holland America on the Eurodam and it was fantastic. Our scan shows Holland America Line website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information. He eventually hung up on us. The cruise credit has been processed to our account. The room Stewart's were very good and our waiters for dinner were great. I chose the option for a full refund including airfare. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Wake up. We are still in line almost an hour after we arrived at the terminal. It was really a simple question. Orlando D. Ashford,President, Holland America Line. Holland America often responds to customer feedback or third parties. What happens when Holland America changes the port? Hacker fares are wrong but not as wrong as this, please contact our team at Elliott Advocacy through this form. I found this was poor customer service as I believe he should have checked with his superiors and informed me of the criteria for rebooking at the start. Here are 8 tips for writing great reviews. Holland America Line as a website that uses an external review system. +1 661-753-1850. Anytime I rq a supervisor the flight agents in the Philippines advise me no problem even though my first and middle name are together , also for my sister. We have some lingering issues to resolve with Holland America and have been trying very hard to get responses from HAL via email or phone. Terrible service. Please help Case number ************, Holland America agreed to reimburse me $1620.42 regarding events around a cruise scheduled in April of 2022. Please begin by refreshing the page to see if your location populates the Near field. A solution that corrects the original error, but does nothing to solve the OP's problem. Phone Contacts Main: (206) 281-3535 Toll Free: (800) 599-8256 General fax number: (206) 281-7110 Guest relations fax: (206)-301-5327 Email Contacts guestrelations@hollandamerica.com Social Media Contacts Executive Contacts Primary Contact Michael Stendebach Vice president, food, beverage and guest services 450 Third Avenue West Seattle, WA 98119 Impossible to get a human on the telephone. Dad has the most incredible birthday surprise. Showing all complaints Sort Initial Complaint 06/03/2023 Complaint Type: Problems with Product/Service Status: Answered On May 31 received an email from Holland saying our cruise has been. If you're still having trouble, please consult your browser's help page, or choose a city and state/province from the type ahead dropdown choices. The correspondence was also becoming slowand he even managed to get my name wrong. Do these thieves ever reimburse their clients? Management. Holland America Customer Service Representative Reviews. Consumer Alert: Beware of rodents and other pests in your vacation rental! (so 023 806505000 should work for you). On this, there is no question that the OP brought on this mess by not purchasing travel insurance in the first place. +1 661-753-0000 ! Note that the OP didn't make the cancellation based on the condition thatfuture cruise credit were tobemade available, something that the PCC only mentioned when the cruises were cancelled for medical reasons. I was told the approved reimbursement request went to the bank on January 5, 2023 for payment. Thank you Holland America for a memorable experience. We think we should get our **** back. My Bookings | Holland America Powered by Invision Community. After booking your cruise, log in to learn more and purchase your shore excursions. Heres the thing. After multiple other calls, I ended ** in the solutions department with ****, who tried his best to help. The average Holland America hourly pay ranges from approximately $20 per hour for a Customer Service Representative to $69 per hour for a Software Engineer. The amount of time allotted at the ports were very short, you either walked around and shopped or you did an excursion, did not have time for both. I've dealt with a lot of customer service departments in my life but nothing as unhelpful as this, and I have lost a lot of sleep as I have a lot of money at stake here. The agent did not speak English and was spouting off nonsense. If it was not for that I doubt we would see his posting. This contact was published on March 2, 2015 But also like venndiagram, I think that employees need to be held accountable for what is said. We have new Credit card number for refund, Holland will not use, said it has to go on card used. I repeatedly asked if that rate (around $128) was the total for all three guests and was repeatedly told yes). Three days later nothing. Share your photos and videos with others to prove the truth of your words. There seems to be no complaints department and the consultantcould only connect me by phone to his "lead", a person who gave only his firstname and would not even furnish me with his surname, job title, contact phone number or email address! Holland America Cruises Customer Reviews Overall Rating 4.2 Accommodations 4.2 Itinerary 4.3 Professional Staff 4.4 Repeat with Operator 4.1 Value for Money 4.2 We Are Committed To: Award-winning Service Low Prices Client Satisfaction Call Us For a Free Quote at 1-800-627-3753 Guaranteed Low Prices on Holland America Cruises We liked them so much we asked to take their picture. Once on board I never received my luggage and was faced with the prospect of having no clothes for the next two weeks. We were denied boarding June 12th 2022 and filed for the reimbursement around June 20th 2022. Complaints for Holland America Line - Better Business Bureau This was my 4th time going to Alaska's inside passage (other times on a different line). If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I was connected to 4 different people with the same result. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Was told we were also getting trip cancellation insurance. Holland America Line has {1} locations, listed below. All my credit cards, money and drivers license, gone. [edited]. Difficult to say since there is only one perspective on the issue. Our cruise included free drinks. HAL is very accommodating I have found. So many excellent workers, with such genuinely sweet temperaments. the 07/09/ 2022 I booked an other cruise montrel-boston, i could not used the 600.00 $ us, because my booking was in Canadian $, When I did see a few options I was told they had none, even though the box of products was displayed in the buffet. I find that HAL is tops on quality, pricing and serviceI am a 4 Star Mariner who has made a commitment to travel exclusively with Holland America after sailing with Cunard, Celebrity, Wind Star (which were also nice in their respective ways)! Don't have an account? I told them it was our 25 th anniversary and they sent us cupcakes that were not gluten free. Voyage: 360 Can you PLEASE help me? My feeling is someone should be able to do something about it. Booking number: XL9G8J This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. Pair your cruise with an immersive experience and witness rarely seen wildlife as you journey into the heart of the Alaska wilderness on an Alaska Cruisetour. They have zero respect or concern even for loyal customers. In the window that pops up, make sure Location is set to Allow or Ask. We have called. They keep promising to return our money and its been since August ! So if you were offered an opportunity to rebook and apply all the payment to another sailing datefor one of your cruises,you were apparently much better off than most people who cancel. In examples like this I have no sympathy for anyone who fails to purchase trip cancellation insurance and then complains about losing their money when they have to cancel. This guide on how to solve a customer service problem will help you resolve most problems with the company. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Click here to reload the page in order to enable certain features. Find out how we combat fake reviews. We arrived back at hotel late to find our luggage & my new suitcase cracked around one of the Booking Number: 2KVKMK Date Booked: June 06, 2023 Master's Academy Basketball Schedule, Articles H